At Praxedo, we are committed to protecting the privacy and personal data of our users and their customers in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, store, and share their information when you use our field service management app.

Lawful Basis for Processing

The lawful basis for processing personal data is consent. When you use our app to review the specifics of a work order request or to generate an intervention report, you are providing your consent for us to collect, use, and store personal data of the field users as well as your customers for the purposes outlined in this Privacy Policy.

Information Collection

We collect information such as field user name and localisation (if applicable), customer name and address. We also collect information about your usage of the app, including the specifics of the work order request and the intervention report and the customer information you manage.

Use of Information

The information we collect is used to enable field users to review the specifics of the work order request, generate an intervention report and improve the functionality of our app. We may also use your information for research and analytical purposes to help us understand how our app is being used.

Data Storage

Your information and your customer’s information is stored securely on servers located in the EU for EU-based customers and in North America for Canadian-based and US-based customers. We take appropriate measures to protect their information from unauthorized access, disclosure, or destruction.

Sharing of Information

We do not sell or rent your or your customer’s information to third parties for advertising purposes. However, we may share their information with third-party services for the purposes, providing customer support, and improving the functionality of our app. We will only share their information with these third-party services as necessary and in accordance with this Privacy Policy.

User Rights

Users have the right to access, rectify, erase, or restrict the processing of their personal data. If the field users or your customers would like to exercise these rights, please contact the data controller. You may also reach us at cil@praxedo.net.  

Data Retention

We will retain personal data for as long as necessary to provide the services outlined in this Privacy Policy and to comply with legal obligations.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to comply with legal requirements. We will notify you of any changes to the Privacy Policy by updating the “Last Updated” date at the top of this page and, if necessary, by contacting you directly.

Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact us at cil@praxedo.net.