Praxedo allows for greater interoperability between our technicians and teams. Being able to complete reports immediately on-site after each job is complete, is a monumental time-saver.
We’re much more reactive to customer requests. We’ve improved the timeliness of our work orders by 12 points, and our customer satisfaction rate by 10 points – that’s a great achievement.
With 72 HVAC technicians in the field, customer requests were getting too complicated to manage without a specialized field service management software to help us.