Field Service Management Software Powered by AI
Praxedo is cloud-based FSM software for companies running 5 to 500+ technicians. Schedule and dispatch jobs, track work orders in real time, and give your field team a mobile app that works offline.
Leading Field Service Management software.
20 years
of experience
1,500
customers
65,000
daily users
150,000
jobs per day
Recognized in the 2025
Gartner Market Guide for Field Service Management
CAPTERRA: 4.5 (45 reviews, as of September 2026)
GARTNER PEER INSIGHTS: 4.6 (119 reviews, as of September 2026)
GETAPP: 4.6 (43 reviews, as of September 2026)
G2 : 4.6
What field service teams use Praxedo to fix.
Plumbing
30 Technicians
Dispatching is a breeze and we’ve increased our productivity by almost 20% (7.5 hours per week).
Ryan Barefoot
Vice President
Telecommunications
60 Technicians
The main result that we’ve seen after implementing Praxedo is the increased efficiency within our field teams. We’re able to make more service calls and install more services on a daily basis, allowing us to better achieve our business goals.
Michael Thomas
Director of Customer Support and Outside Plant Coordination
Telecommunications
29 Technicians
Praxedo solves the inefficiency between the administrative side of the business and the production side of the business. It takes that uncertainty and inefficiency away and replaces it with a process and a predictable result that we can achieve every single time we dispatch a work order.
Jason Gorman
Director of Operations
How Praxedo works, from the office to the field.
Scheduling and dispatch from one screen.
Easily organize your field team’s schedules with Praxedo’s web-based field service management software. Track activity in real time and optimize routes.
Easily organize your field team’s schedules with Praxedo’s web-based field service management software. Track activity in real time and optimize routes.
Show less
A field service mobile app that works offline.
Praxedo’s mobile app for technicians simplifies their tasks and boosts their productivity at every stage of their route.
Praxedo’s mobile app for technicians simplifies their tasks and boosts their productivity at every stage of their route.
Show less
Work order tracking and a customer portal.
Build customer loyalty with automatic notifications on dispatch and job completion, and a self-service portal where customers can track their calls and book their own slots. Our field service management software enables seamless coordination between office staff, technicians, and customers.
Build customer loyalty with automatic notifications on dispatch and job completion, and a self-service portal where customers can track their calls and book their own slots. Our field service management software enables seamless coordination between office staff, technicians, and customers.
Show less
AI in field service operations.
Praxedo integrates advanced AI technologies across multiple field service management software features to enhance your field operations:
- AI-powered schedule optimization: Dynamic scheduling and routing that continuously adapts in real-time to changes and disruptions.
- Streamlined data capture: Automated integration of field-captured photos and data into work order reports, with checks on image quality, and installation issues.
- Smart video assistance: AI-driven summarization and organization of video calls for quick information retrieval.
Praxedo integrates advanced AI technologies across multiple field service management software features to enhance your field operations:
- AI-powered schedule optimization: Dynamic scheduling and routing that continuously adapts in real-time to changes and disruptions.
- Streamlined data capture: Automated integration of field-captured photos and data into work order reports, with checks on image quality, and installation issues.
- Smart video assistance: AI-driven summarization and organization of video calls for quick information retrieval.
Show less
Implementation, training and support.
Step 1.
Before you subscribe
Our pre sales team will actively listen to your business requirements and help you better understand how Praxedo can meet your expectations.
Step 2.
As you implement
Our team of experts will help you implement the solution by providing assistance and training
Step 3.
Once you’re a customer
Our responsive, local support team will answer your technical questions and provide assistance to set you up for success.
Clients across more than 50 industries.
A customizable solution that adapts to every industry with Field Services.
Telecomunicaciones
Telecommunications software that automates work order scheduling, provides a 360° view of all technicians, and enables work in a fully integrated environment.
More informationEnergy & Utilities
From managing drinking water and wastewater network infrastructure to managing end-customer services with a solution that connects the back office with field technicians.
More informationHVAC & Refrigeration
Automatic maintenance scheduling, digitization of work reports, and real-time technician tracking with complete and easy-to-use software.
More informationPlumbing
Optimize plumbing work orders, technician schedules, and emergency service calls with field service management software designed for efficient installations, repairs, and maintenance operations.
More informationField service management, explained
Field service resources and guides.
Articles from our experts
Field Service Management
Field Service Software
field service dispatch
Can Uber-like scheduling management apply to Field Service Dispatch?
Field Service Management
Technician
Field Service Software
mobile
user adoption
Empowering Success: Ten Ways to Boost User Adoption for Field Service Management Software
Frequently Asked Questions About Field Service Management Software
What’s the difference between field service management (FSM) software and a field service app?
FSM software is the umbrella term for platforms that manage service work done away from company premises: scheduling, dispatching, tracking, and reporting on technicians in the field. A field service app is just one piece of that: the mobile tool technicians use on their phone or tablet. Praxedo pairs a web-based FSM platform for the office with a field service app for technicians, so both sides work from the same real-time data instead of two disconnected tools.
What’s the difference between field service management software and a CRM or ERP system?
A CRM manages sales, marketing, and customer relationships. An ERP manages company-wide resources like finance, inventory, and HR. Field service management software does neither on its own; it’s built specifically to schedule, dispatch, and track technicians doing on-site work, then feed that activity back into your CRM or ERP. Praxedo is designed to run alongside the systems you already use, not replace them.
What industries use field service management software?
Any business with technicians who travel to a customer’s location to install, maintain, or repair equipment. Praxedo supports more than 50 industries, with dedicated solutions for telecommunications, solar, energy & utilities, HVAC & refrigeration, and plumbing, among many others. If your team dispatches from a schedule and needs office and field staff working off the same information, FSM software fits.
Is field service management software only for large companies, or does it work for small teams too?
It works for both. Praxedo is built for companies running anywhere from 5 to 500+ technicians, and the same platform scales from a single-location service business to a large multi-region operation. Smaller teams typically see scheduling and dispatch efficiency gains within weeks; larger teams get additional value from deeper ERP integration and performance analytics.
What are the main benefits of implementing field service management software?
The three biggest gains are productivity, service quality, and visibility. Plumbing company Snake ‘n’ Rooter increased dispatch productivity by almost 20% (7.5 hours a week) after implementing Praxedo, and telecom provider All West Communications was able to complete more service calls and installs per day. Real-time visibility into where every technician is and what they’re working on also cuts down on the guesswork behind missed appointments and SLA misses.
How does field service management software make technicians’ day-to-day work easier?
It replaces paper and phone calls with one mobile app. Technicians see their schedule, customer history, and job details on their phone, complete digital work order reports with photos, and collect a customer signature on screen — even offline, since Praxedo’s mobile app syncs automatically once a connection is back. That means fewer trips back to the office and less admin time between jobs.
Ready to take the next step?
Tell us how your operation runs today and we will show you what Praxedo would change. Most customers go live in weeks, not months.
