Cloud-based field service softwareOur blog The ticket to fewer equipment failures
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The ticket to fewer equipment failures

Tania Piunno
Tania Piunno
October 25, 2022
5 min. read

Operators who work with heavy machinery and other types of equipment know too well how inevitable breakdowns can be. Nonetheless, downtime isn’t fun. According to Forbes, equipment downtime costs us more than we think. They say, “inefficient maintenance [is] a big contributor to unplanned downtime.”

Many reasons may cause equipment breakdowns, ranging from aging systems to improperly trained operators. These risks can be notably mitigated if we implement preventive maintenance practices, keeping the machinery running at its best by routinely scheduled checks and maintenance before serious problems arise, avoiding unforeseen downtime through equipment downtime tracking and equipment downtime calculation, and extending the machinery’s lifespan.

Reducing downtime is easy

Operations managers must be proactive to lessen risks and ensure the company is performing to its highest potential. The ticket to prevent unplanned emergencies that become very costly is preventive maintenance.

Preventive maintenance plays an important role in the service industry. Customers have equipment that works continuously and needs it to function correctly for the longest time possible. A preventative maintenance plan is essential for equipment in industries that can’t afford downtime. Implementing a robust preventive maintenance system ensures regular checks and maintenance actions that prevent equipment failures before they occur. Such equipment downtime analysis helps identify patterns and potential issues that will allow proactive measures to be taken.

Industries that need preventive maintenance

Industries such as manufacturing, oil and gas, healthcare, heavy machinery, and mining, to name a few, all need preventive maintenance for their equipment to keep business running. After all, breakdowns “create bottlenecks, hamper production as well as workplace safety, leading to higher maintenance costs, fines, unplanned downtime, and more” according to an article on

You want to avoid reactive maintenance

Being reactive means initiating repairs once the equipment has already broken down, and businesses today are looking to minimize interruptions and downtime. This isn’t only inconvenient; it also becomes costly and causes disruptions to the production line. Plus, it isn’t sustainable in the long term. Tracking downtime events and equipment downtime metrics is essential to address these challenges proactively.

The ICAO, a United Nations specialized agency, prioritizes aviation safety, and explains that aircraft maintenance is one of their main concerns. In fact, they “agreed that lack of proper maintenance leads, inexorably, to problems causing undesirable expenses, even disasters”; therefore, maintenance services are a top priority. Organizations such as this use field service scheduling routine maintenance plans and ensure the safety of all passengers.

Planning customer visits

Field service software helps automate recurring maintenance programs, so no appointment is ever overlooked. It also alleviates the burden of allocating jobs to technicians and dispatching them to customer sites. Executing these administrative tasks is stressful but doesn’t have to be overly complex.

The best field service management software like Praxedo helps schedule recurring maintenance in advance, and information is sent to technicians via the field technician mobile app. Technicians will know where to go, what to bring, and how to prepare for the task in real time. When they arrive on site, they can easily pull up job history on a piece of equipment, so they are aware of previously scheduled maintenance visits and what work was performed.

Fewer changes to the schedule is a good thing

Planned maintenance actually relieves pain points related to the overall team schedule. Let’s take a moment to assess what happens when an emergency call comes in. The customer expects the work to be performed almost immediately. Squeezing an emergency service request into a schedule that has already been created causes disruption. The dispatcher must allocate the closest available technician to the job site with the right skills to do the work using field service scheduling software. Jobs get shifted around, and technicians receive updated schedules on their mobile phones. This takes a toll on productivity for administrators at the office as well as technicians in the field.

Recurring maintenance can alleviate these situations so that mobile teams achieve the best schedule outcomes through effective field service scheduling.

3 main types of preventive maintenance

1. Time-based maintenance

What is time-based maintenance? This approach consists of pre-set time rotations such as weekly, monthly, or yearly maintenance appointments. A technician is dispatched at regular intervals and routine checks are performed to ensure proper functioning of the equipment. Elevator mechanics for example, are often dispatched to provide time-based maintenance with check lists to verify elements in the car, outside the car, and in the pit.

2. Usage-based maintenance

Usage-based or meter-based triggers maintenance once an asset has been used for a specific amount of time. You will be asked to go service your car once you’ve reached 12,000 miles, as an example. Therefore, if you left your car in your garage for 3 months without taking it out for a drive, the period between services would be extended.

3. Condition-based maintenance

What is condition-based maintenance? It monitors the actual condition of a piece of equipment using sensors to decide whether or not it needs to be replaced or repaired. Sensors will detect pressure, temperature or vibration activity. Maintenance of water tanks is a good example. Maintenance teams will monitor water pressure levels to determine if and when repair is needed.

Fewer equipment failures

A maintenance strategy that consists of routine checks is the ideal way to reduce downtime and save on expensive unplanned repairs. Utilizing field service scheduling software to plan technician schedules and execute these visits not only provides visibility into maintenance operations but also boosts productivity overall. Additionally, it enables comprehensive equipment downtime analysis.