Connect GOCare and Praxedo to optimize your customer communications.
Streamline operations and enhance CX by sending customer communications with GOCare.
What is GOCare? GOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency through omni-channel digital engagement. It provides a robust suite of tools for web chat, SMS, email, and proactive alerts, ensuring consistent and effective communication.
Praxedo integrates with GOCare, automating customer notifications and updates about appointments and jobs/work orders, ensuring field service management is efficient and seamless. This integration ensures consistent data transfer, even when updates are made in Praxedo, so data in GOCare gets updated in real-time. This capability is crucial for managing work orders created in Praxedo, allowing for proactive, automated communication to your customers, and enhancing service operations. Companies can enjoy increased operational efficiency by implementing GOCare and Praxedo.
Praxedo integrates with GOCare, automating customer notifications and updates about appointments and jobs/work orders, ensuring field service management is efficient and seamless. This integration ensures consistent data transfer, even when updates are made in Praxedo, so data in GOCare gets updated in real-time. This capability is crucial for managing work orders created in Praxedo, allowing for proactive, automated communication to your customers, and enhancing service operations. Companies can enjoy increased operational efficiency by implementing GOCare and Praxedo.
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Why connect Praxedo to GoCare?
Streamlined Communication
The integration triggers GOCare’s messaging platform with customer, job site, and appointment information from Praxedo. This ensures that all customer communications—like appointment reminders or updates—are sent promptly and accurately to end users using GOCare’s centralized platform.
Enhanced customer engagement
Enable two-way SMS communication within the GoCare platform, allowing customers to respond to notifications and engage in a dialogue for faster issue resolution.
Automated and efficient communication
Create and send automated customer notifications directly from Praxedo, then manage all communication within GOCare, eliminating the need for manual alerts.
Create a consistent and trusted customer experience
Instead of using a random number that customers cannot use to text or call, GOCare enables Praxedo customers to leverage their existing advertised phone number for all customer communications.
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