Store Urbain offers services for window coverings: curtains, shades, blinds, motorized systems, awnings, etc. We have partnerships with recognized manufacturers in North America and we resell their products. Our added value lies in our tailor-made offerings and the technical nature of our installations.
We primarily target high-end residential customers for whom we provide exceptional installations. Our projects are generally quite complex and involve other tradespeople such as electricians, plasterers, general contractors, etc. Store Urbain manages projects from A to Z.
In just a few years, Store Urbain has become a key player in the Quebec market with a unique offering. Our growth and success allow us to think bigger today. That’s why we’re going to expand our business to Ontario.
We chose Praxedo when our team started to grow. It was becoming more and more difficult to manage our operations in the field. We started to overlook some details, we didn’t know how to track the hours we worked and we didn’t have real-time visibility. We used cloud applications like Google Sheets and MS Outlook, but they’re too static and it wasn’t sufficient.
Our work with Praxedo started when I joined the company. I joined my brother — the founder of Store Urbain — after working at a major Canadian telecommunications company. I experienced the transition to the digital era in this large organization and saw the indisputable benefits of the advanced technologies used to manage technicians’ assignments and movements. I was convinced we had to digitize the process at Store Urbain to revolutionize the way we work, accelerate and support our growth.
In our industry, the ways of working are quite “archaic” and many companies still use paper documents for quotes, taking measurements at customers’ premises and work orders.
I had evaluated a scheduling management solution, but it wasn’t really what I was looking for. When I discovered Praxedo, I immediately realized it was THE solution we needed thanks to my experience in telecommunications.
Praxedo is the first large-scale software solution we’ve implemented at Store Urbain. We use the solution in the office, for dispatch, and to manage and monitor our operations. Our installation technicians use the mobile application on their phones to get their instructions and route for the day, but above all, the app allows us to have a complete report of the work completed and to closely monitor our operations.
In general, Praxedo allows us to have an overview of our operations, to better plan our work and to optimize our teams’ movements.
We know that Praxedo is a very scalable and robust application that will help us in our new endeavors:
We are very satisfied with Praxedo but I will focus on the following keywords: