How HydroCam improved their operational efficiency with Praxedo.

Tell us briefly about your company and what you offer.

I’m Mathieu Beaussart, the Administrative and Financial Director at HydroCam. Our company was founded in 2016 and specializes in the sewer flushing and inspection, hydro excavation, and sewer pipe lining. Additionally, we will soon be offering septic pumping. HydroCam serves eastern Ontario, from Hawkesbury to Ottawa and also western Quebec, including the regions of Vaudreuil-Soulanges, Argenteuil County and the Laurentians.

Can you describe your main pain point before implementing Praxedo?

Prior to Praxedo, HydroCam struggled with the limitations of paper-based work orders. Communication bottlenecks between onsite teams and the office, delayed invoicing cycles, and data inaccuracies were common occurrences.

How has this issue affected your work and business?

The delays in invoicing and data inaccuracies not only hindered operational efficiency but also had a direct impact on HydroCam’s bottom line. With multiple jobs scheduled in a day, any delay in invoicing resulted in missed revenue opportunities and compromised financial metrics.

At what point did you and your team decide to pursue a field service management solution?

In 2019, HydroCam recognized the urgent need to enhance efficiency and streamline communication channels between office and onsite operations. The decision to explore software solutions was driven by a strategic need to modernize workflows and improve overall performance.

How did you discover Praxedo, and what were the key factors that led to its selection over other options?

Through an extensive online search, HydroCam identified Praxedo as a promising solution tailored to their field service needs. Praxedo’s user-friendly interface, robust customization capabilities, and local support distinguished it from competitors, aligning seamlessly with HydroCam’s requirements.

What benefits have you realized since implementing Praxedo?

The implementation of Praxedo has yielded real benefits across multiple facets of HydroCam’s operations. From enhanced efficiency and real-time tracking to improved team communication and streamlined invoicing processes, Praxedo has been instrumental in driving operational excellence and fostering cost control measures.

Can you highlight any specific features or functionality of Praxedo that have made a significant impact on your operations?

The real-time tracking system offered by Praxedo has revolutionized how HydroCam monitors and manages onsite activities. Additionally, Praxedo’s customizable forms and automated triggers have optimized workflow processes, ensuring greater accuracy and efficiency at every stage.

What are the main advantages of the Praxedo solution?

The integration of Praxedo has not only elevated HydroCam’s operational efficiency but also positioned the company for sustainable growth and competitiveness in the market. By leveraging Praxedo’s capabilities, HydroCam has been able to recalibrate its strategic focus towards customer-centricity and service excellence.

How do you envision the future of your partnership with Praxedo?

As HydroCam continues to evolve and expand its service offerings, Praxedo remains a critical enabler of innovation and agility. Moving forward, HydroCam plans to further leverage Praxedo’s capabilities to drive continuous improvement, enhance customer experiences, and capitalize on emerging market opportunities.