How Praxedo supercharged WattSun Innovations’ growth

Briefly tell us about your company and what you offer.

We at WattSun Innovations are at the forefront of the renewable energy sector. We’re dedicated to driving energy transition and transportation electrification. Our company is structured into three distinct branches: OptiWatt.ca, which focuses on the sale and integration of automated administrative tools for electricians; WattSun.ca, our photovoltaic solar energy solutions supply and installation division; and Bornedecharge.ca and Ev-chargers.ca, which handle the marketing and installation of electric vehicle charging stations. Essentially, we provide comprehensive solutions for a sustainable energy future.

Can you describe your main pain point before implementing Praxedo?

Before Praxedo, we relied on a very manual system. Our electricians and partners planned their work orders on paper and coordinated everything through Microsoft Outlook. While this was familiar, it became incredibly inefficient and difficult to manage as our company grew and we brought on more electricians. We were struggling with planning and monitoring work orders, which really hindered our agility and ability to deliver the high-quality customer service we pride ourselves on.

How has this issue affected your work and business?

The lack of an efficient system was significantly impacting our performance and growth. We were facing major obstacles in keeping track of work orders, ensuring timely completion, and maintaining clear communication. This directly affected our ability to scale and meet the growing demand for our services. In our industry, efficiency is paramount, and without a streamlined process, we were losing valuable time and resources.

Tell us about how you and your team use the product. What is the main problem that Praxedo solves for you?

We use Praxedo extensively across our operations. Our dispatchers utilize the web platform for scheduling and managing work orders, while our electricians rely on the iOS and Android mobile app for real-time updates and task management. Our IT department has also developed various synchronization modules connected to Praxedo’s API to integrate it with our existing systems.

The main problem Praxedo solves for us is the automation and optimization of our work order management. It allows us to automate the synchronization of leads from our website, implement an advanced Excel estimation model that integrates real-time updated prices, model pro-forma quotes and invoices adapted across Praxedo scenarios, and synchronize these documents pro-forma with QuickBooks for efficient and integrated accounting management. It’s transformed our operations by allowing us to develop a suite of tools dedicated to electricians, fully exploiting Praxedo web services to enrich our OptiWatt suite.

What features do you find most valuable in Praxedo?

The flexibility and integration capabilities of Praxedo have been incredibly valuable. We particularly appreciate how we can customize the platform to fit our specific needs. The ability to automate the synchronization of leads, create detailed quotes and invoices, and integrate with our accounting software has streamlined our entire workflow. We also heavily utilize the mobile app for real-time updates and communication with our field technicians.

Where are you seeing the biggest benefits from Praxedo?

We’ve seen significant benefits across the board. Primarily, we’ve experienced a substantial increase in efficiency. Customer service representatives can now schedule work orders efficiently, and our field technicians can receive and update information in real-time. This has led to better planning, reduced errors, and improved customer satisfaction.

Where are you seeing the biggest results from Praxedo?

The biggest results have been in our operational efficiency and customer satisfaction. We’ve seen a 20% reduction in planning time, a 10% increase in the number of work orders completed per day per technician, and a 75% reduction in errors in planning and invoicing. Our customer satisfaction rate has also increased by 30%, reflecting the improved quality of our service and the responsiveness of our teams.

How do you and the team feel after implementing Praxedo?

The team is incredibly pleased with Praxedo. It has brought a sense of organization and efficiency to our daily operations. The elimination of manual processes and the reduction in errors have created a more positive and less stressful work environment. Everyone feels more confident knowing the details of their work orders in advance, and the improved communication has fostered better collaboration.

What is your favorite thing about Praxedo?

Our favorite thing is the overall flexibility and efficiency it brings. The ability to tailor the platform to our specific needs and automate key processes has been a game-changer. We also appreciate how it has improved communication and collaboration between our office and field teams.

What sets Praxedo apart?

Praxedo’s adaptability and ease of integration are what truly set it apart. The platform’s ability to seamlessly integrate with our existing systems and its user-friendly interface have made it an invaluable tool for our business. The smooth integration process was particularly valuable for us at WattSun.

Would you recommend Praxedo?

Absolutely. We would highly recommend Praxedo to any business with a field workforce. The efficiencies gained, the simplification of scheduling, and the comprehensive reporting capabilities have provided significant value to WattSun Innovations. Praxedo has transformed our operations, allowing us to work smarter and provide higher quality service. We see a promising future with Praxedo and plan to continue collaborating to further enhance our operational efficiency and growth.