Praxedo Recognized in the 2025 Gartner® Market Guide for Field Service Management

Praxedo, a French provider of field service management software for field technicians, is proud to announce its recognition as a Representative Vendor in the 2025 “Market Guide for Field Service Management” published by Gartner, a leading technology research and advisory firm.

This report highlights major trends in Field Service Management (FSM), including the increasing integration of generative AI (GenAI), IoT-enabled predictive maintenance, and enhanced subcontractor management. It also emphasizes the rise of self-service capabilities, such as customer portals and chatbots, which enable the handling of more service calls without needing additional technicians.

In this market guide, Gartner recognizes Praxedo as a trusted vendor, especially for use cases focused on optimizing dispatch scheduling in demanding sectors like telecommunications, water management, sanitation, and renewable energy.

Praxedo stands out for their:

• capacity for innovation and the integration of artificial intelligence technologies that enhance its solution’s capabilities (automatic scheduling, AI Photo-based compliance checks, video call analysis).
• optimized scheduling for technician routes and recurring visits.
• configurable self-service customer portal that meets the new expectations of clients.
• advanced features for efficiently managing external service providers, which are essential for service companies that use subcontractors working across multiple, geographically dispersed sites (e.g., charging stations, solar panels).
• product strategy focused on rapid ROI for its users, with ready-to-use connectors for the market’s most popular ERP and management systems (Microsoft Dynamics 365 Business Central, Salesforce, SAP, Sage X3, Sage 100, Quickbooks Online…).
• integration of a video assistance and knowledge management module (ViiBE by Praxedo) to guide technicians in the field.

Praxedo is also mentioned in the Gartner “Market Guide for Field Service Management” for its strong geographical presence in Europe, its expansion in North America, and the recent opening of markets in Latin America and the Asia-Pacific region. With a diverse and growing customer base, the company solidifies its position as a serious alternative to the industry’s giants.

“Being named again in this Gartner report is a recognition of our strategy focused on pragmatic innovation and operational excellence. Our investments in artificial intelligence technologies further strengthen the impact of our solution for our users. Praxedo’s presence in this new edition reflects the trust our clients place in us every day,” says Jean de Broissia, CEO and co-founder of Praxedo.

The full report is available to Gartner subscribers at www.gartner.com.