How Henry Schein reduced its invoicing times from 5 weeks to 24 hours.

About the company.

For more than 20 years, Henry Schein France, a subsidiary of U.S.-based Henry Schein Inc., has been the nation’s largest supplier of medical equipment and services to dental offices, employing 700 people in approximately 30 locations.

From consumables to implantology supplies, small equipment, medical devices, and digital dentistry, Henry Schein provides cutting-edge technology and mass market products to meet the needs of dental surgeons, laboratories, prosthetists and their associated communities.

Choosing Praxedo.

Henry Schein chose Praxedo to support its business growth and to stay up-to-date in a space where innovative technologies are a must-have.

Among the key factors influencing the company’s decision was Praxedo’s swift deployment capabilities and its flexibility to adapt to Henry Schein`s business processes.

With the Praxedo solution, Henry Schein can improve the quality of its customer service and the effectiveness of its field operations. Henry Schein has 140 technicians using the mobile application in the field. Every year, these technicians make approximately 50,000 customer visits to install and maintain medical equipment such as dental chairs, compressors and medical imaging systems. In addition, they take care of administrative tasks such as managing service reports, ordering spare parts and creating invoices.

Main benefits of the solution.

• Faster and more reliable billing

« Praxedo helped us improve our responsiveness and reliability. With electronic service reports that are instantly sent after each job is completed, we’ve been able to reduce our invoicing times from 5 weeks to 24 hours», Jean-Luc Morand, Director of Technical Services, Henry Schein France.

• Higher productivity

More than 10% higher volume of work orders completed after only one year using Praxedo.

« Along with implementing the solution, we’ve reshaped and standardized our business processes. We are now able to improve management of our operations and increase the productivity of our workforce in the field.», Jean-Luc Morand, Director of Technical Services, Henry Schein France.