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Intelgest is an electronic security integrator. We offer complete solutions for installation and maintenance of access control systems, CCTV, intrusion alarms, intercom systems, energy management and intelligent locks.
Our 15 years of experience makes Intelgest a value-added partner. We are expert advisors, qualified installers, and excellent project managers.
The company generates 90% of its business from installation work and 10% from service calls. Maintenance services, such as equipment operational checks, database backup, battery replacement, camera lens cleaning, securing connections, and software updates, are also available as part of our service bundles.
Prior to using Praxedo, coordination and planning was complicated. All of our client communications were done by email or phone. Each project includes several steps such as installation of primary wiring, system components, panels, servers and programming. We needed a system to organize this process, as well as to manage the employees (tracking hours and scheduling routes) and to synchronize the administration with customer billing (parts and labor).
The dispatcher shares the schedule with the technicians and communicates real-time information as service calls are completed. Alerts and notifications transmitted from the web interface to the mobile application saves time and eliminates unnecessary calls back to the office.
Once a technician has finished a service call, the office is updated immediately through the platform.
For bigger projects, billing is done according to the percentage of work completed for the month. This data, which is collected by the technicians, is crucial for more accurate customer accounts and better invoicing.
We have found that Praxedo has many advantages:
Intelgest is very satisfied with Praxedo. Our next challenge will be to reduce waste by 100% by eliminating paper completely. Of course, upon request, we will still provide a hard copy of a work order to our customers during service calls when needed. However, Praxedo fosters a fully digital process, so we know we will be able to do it!
We are also thinking about connecting the solution to our accounting software to further streamline billing management. This should be simple thanks to the openness and flexibility of the solution.
What come to mind first is economy and simplicity. Our technicians adopted Praxedo right away, thanks to its user-friendliness. They love it!
Then I think of operational efficiency. Praxedo allows us to offer professional services in a controlled manner with seamless processes.