Boosting Efficiency and Customer Satisfaction: How Ed Powell Pump & Well Drilling Leveraged Praxedo for Success

Briefly tell us about your company and what you offer.

My name is Nathan Powell, and I’m a partner at Ed Powell Pump & Well Drilling. We’re a family business that’s been around since the 1970s. We drill private water wells, service water pumping systems, and install water treatment for our customers.

Can you describe your main pain point before implementing Praxedo?

Our main pain point was inefficiency due to outdated paper-based processes. We were writing the same information in multiple places, leading to wasted time, errors, and slow processing.

How has this issue affected your work and business?

This inefficiency slowed down our jobs, made it difficult to get information to our customers quickly, and increased the chance of mistakes. It also made it harder to keep track of customer data and manage our overall operations effectively.

Tell us about how you and your team use the product. What is the main problem that Praxedo solves for you?

We use Praxedo throughout our entire workflow, from initial customer contact to job completion and billing. Our technicians use it in the field to access customer information, fill out work orders, and capture important data. The office staff uses it for scheduling, customer management, and reporting. Praxedo has solved the problem of data transfer and eliminated the issues we had with paper-based processes.

What features do you find most valuable in Praxedo?

The scheduling feature and the ability to create custom forms are invaluable. These allow us to efficiently manage our technicians, schedule jobs, and ensure we capture all the necessary information for each job.

Where are you seeing the biggest benefits from Praxedo?

The biggest benefit is the ease of accessing customer information, whether in the office or in the field. This has improved our responsiveness and allowed us to provide better service.

Where are you seeing the biggest results from Praxedo?

We’ve seen significant improvements in efficiency, accuracy, and time to billing. We’re also capturing more detailed information from job sites, which helps us provide better service and make more informed decisions.

How do you and the team feel after implementing Praxedo?

Initially, there was some hesitancy, but now we can’t imagine working without it. It has become an essential part of our operations and has made our jobs easier and more efficient.

What is your favorite thing about Praxedo?

The ability to easily access customer information and the overall improvement in efficiency are my favorite things about Praxedo.

What sets Praxedo apart?

The flexibility, customization options, and the friendly and helpful team at Praxedo set it apart from other solutions. They were willing to work with our existing data and tailor the system to our specific needs.

Would you recommend Praxedo?

Absolutely. Praxedo has transformed our business in a positive way. It’s simple to use, the team is wonderful, and we’re grateful for the results. I would highly recommend it to any business looking to streamline their operations and improve efficiency.