Cloud-based field service softwareOur blog The booming global market for FSM in the cloud
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The booming global market for FSM in the cloud

Kieran Le Peron
February 8, 2018
3 min. read

A study published in September 2017 by the Indian firm MarketsandMarkets confirms we’re about to experience a major boom in the growth of cloud-based field service management solutions. The study, entitled Cloud Field Service Management Market – Global Forecast to 2022, forecasts an overall market growth rate of 17.3% per year for the 2017-2020 period. And it predicts the global market will increase from USD $1.01 billion in 2017 to USD $2.25 billion in 2022.

The cloud enables key business goals

According to the MarketsandMarkets study, the need to lower costs while increasing flexibility, agility, and security will drive the demand for cloud-based field service management solutions. By enabling these capabilities, cloud-based field service management software helps service companies with field service teams significantly improve their operational processes, benefiting business enterprises.

Cloud-enabled mobility for field service management is also expected to experience record growth rates over the reporting period, with planning solutions responsible for the lion’s share of the growth. As more and more companies realize that cloud-based field service management solutions are easy to deploy and enable the flexibility that is crucial for business growth, adoption rates are likely to significantly increase in the coming years. This reflects the expansion of the FSM market.

Costs drop, efficiency increases

Cloud-based service management solutions give businesses new ways to increase profits and cut costs. They can dramatically improve efficiency and take advantage of the rapid growth of connected devices enabled by the Internet of Things (IoT). But the benefits of the cloud technologies are not limited to improvements in cloud based field service management. Other groups within the business — accounting, human resources, operations, and logistics — also benefit from the move to the cloud. Implementation of cloud-based field service management software can make various departments more efficient in their functionality, thereby increasing overall business productivity. Additionally, this supports project management and project service management.

Asia Pacific will overtake North America in growth

The MarketsandMarkets study reveals that while the U.S. and Canada accounted for the largest share of the cloud field service management market in 2017, the Asia Pacific region is expected to experience the strongest growth rate by 2022, especially for field service mobile applications. While the market for cloud field service management is strong and growing, some barriers to adoption still remain. For example, many field service companies are not yet aware of the benefits of the cloud, while others are reluctant to make the move due to concerns about regulatory compliance requirements. The global FSM market continues to grow as awareness and adoption increase.

Download the MarketsandMarkets study.

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