Map-based scheduling for your field techs.
Make your technicians more autonomous and productive in the field. Praxedo’s agile, customizable mobile app allows you to control who can create, edit and reschedule jobs.
Scheduling software for service technicians.
Using GPS tracking.
The Praxedo mobile app has embedded navigation tools like Google Maps, Waze, TomTom and Apple Maps that equip technicians with the tools to get to their destination safely and efficiently. Field technicians can also use a geolocation feature to adjust coordinates when logging a work order report.
The Praxedo mobile app has embedded navigation tools like Google Maps, Waze, TomTom and Apple Maps that equip technicians with the tools to get to their destination safely and efficiently. Field technicians can also use a geolocation feature to adjust coordinates when logging a work order report.
Show less
The mobile app’s map view.
The mobile device’s map-based view makes it easier for field techs to follow a service scheduling program and get to their destination. It clearly displays their route on a map so they can instantly see where jobs are located. An icon appears for every job location along the technician’s route. They can also consult nearby warehouses and their available inventory to better locate where to find the spare parts they need. Techs always have the latest information on any assigned job at the palm of their hand.
The mobile device’s map-based view makes it easier for field techs to follow a service scheduling program and get to their destination. It clearly displays their route on a map so they can instantly see where jobs are located. An icon appears for every job location along the technician’s route. They can also consult nearby warehouses and their available inventory to better locate where to find the spare parts they need. Techs always have the latest information on any assigned job at the palm of their hand.
Show less
Add new work orders.
Sometimes when field technicians are on a job, they realize more work is required on another customer asset. With a few simple clicks, they can open a new work order report on their mobile app, assign it to themselves, and do the job without having to check with the field service scheduler. Right on the app, they can either fill out a form from scratch or clone and edit a current one. Their schedule is updated automatically.
Sometimes when field technicians are on a job, they realize more work is required on another customer asset. With a few simple clicks, they can open a new work order report on their mobile app, assign it to themselves, and do the job without having to check with the field service scheduler. Right on the app, they can either fill out a form from scratch or clone and edit a current one. Their schedule is updated automatically.
Show less
Self-schedule work orders.
Praxedo lets you self-schedule specific jobs while on-site. So if your field techs happen to be in the same area, they have the option to assign themselves to a particular job. All you have to do is give them access to this feature by choosing which technicians have these rights. This option makes it way easier to work with subcontractors and contracted field techs. It empowers field technicians to get the job done right, the first time.
Praxedo lets you self-schedule specific jobs while on-site. So if your field techs happen to be in the same area, they have the option to assign themselves to a particular job. All you have to do is give them access to this feature by choosing which technicians have these rights. This option makes it way easier to work with subcontractors and contracted field techs. It empowers field technicians to get the job done right, the first time.
Show less
Even more features.
Rescheduling jobs in the field
If a field technician can’t do a job, they can reassign it to another tech right on the app. The alternate field technician is notified by text.
Setting permissions on the mobile app
Customize settings and permissions to give your techs access to the data you want them to see.
Adding optional info
In addition to the required information captured by technicians, they can also add optional comments and even set reminders with minimal effort.
All the features Praxedo has to offer.
A web application for the office.
Easily organize your team members’ schedules with Praxedo’s web platform. Track activity in real time and optimize routes.
A mobile app for the field.
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers.
Build customer satisfaction with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions about technician scheduling.
How does Praxedo advise field personnel on schedule changes?
Schedulers can use Praxedo to send real-time notifications to employees in the field when their routes have changed to reduce their driving time. Updates to schedules are automatically sent to technicians, asking them to synchronize the information. They will always receive the latest versions of their schedules.
How does Praxedo help field techs be more proactive?
With the Praxedo mobile app in hand, your technicians are automatically more productive. It’s like having a central hub in their pocket. Getting their schedules on the mobile app means no more unnecessary trips to the office to coordinate their routes. In addition, they can assign themselves jobs according to their location, availability and skills.
How does map-based scheduling improve technician efficiency in the field?
With map-based scheduling, field technicians have a clear visual of their daily route, job locations, and nearby resources, all within their mobile app. They do not have to juggle papers or wait on dispatchers, but can easily find out where they should go and how to get there. Icons indicate work sites, warehouses, and even the availability of inventory. This visual tool minimizes navigation mistakes and allows techs to be on time, which makes their working day more efficient and less stressful.
Can field technicians self-schedule jobs in the Praxedo mobile app?
Yes. When the permissions are turned on, technicians will be able to schedule more jobs for themselves using service scheduling software while in the field. This is perfect in case a technician completes a job ahead of schedule or discovers additional work on the site. They can generate a new work order, complete the form, or duplicate an existing one, and update their schedule. There is no need to wait until the dispatcher approves. This is particularly helpful to subcontractors or teams in distant locations.
What makes route optimization in Smart Scheduler more advanced than manual scheduling?
The Smart Scheduler of Praxedo is not a simple planning tool because it takes into account the availability, location, skills, and overtime restrictions of the technicians to propose the most effective schedule. It even takes into consideration job priority and speed of execution. This will guarantee that your service technician scheduling software will never assign the wrong job to the wrong person, driving time is kept to a minimum, and job completion rates are maximized. It is a smart way to eliminate guesswork and use data-based scheduling.
Can technicians create and reassign work orders while on the job?
Absolutely. The service scheduling software offered by Praxedo allows field technicians to generate new work orders in the field if they need to add an extra job. They can also reassign jobs through their mobile app if they are unable to do so. This flexibility makes the job flow without necessarily involving the back office in every minor update. The coordination of technicians, schedulers, and customers is smooth due to real-time updates.
Get updates on best practices for your industry.
Ready to take the next step?
Get started today!
Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
