Praxedo Product TourIn the field Information sharing: Supporting field technicians

Field information support tool: Supporting field technicians

Give your techs the tools they need to be more productive wherever they are. With the Praxedo mobile app to guide them, every job is done right

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Praxedo FSM solution - Mobile app - Information sharing

Features designed for techs in the field.

Job specs.

Your technicians need the Praxedo mobile app to guide them through every service call from start to finish, with access to critical data like work order history and important instructions from the customer.

Check stock levels and availability of spare parts in real-time

When your field techs need to know the inventory on spare parts, they’re just a few clicks away. They’re supplied with information on stock availability such as whether the part is being stored in a warehouse, their vehicle or a coworker’s vehicle.

View work order history.

Arm your field technicians with tools to pull up past work orders right from their mobile device. While on-site, they can look up all the details pertinent to past work orders. This is the info they need to accurately diagnose a malfunction and either take corrective actions or continue with the servicing underway.

Even more features.

Support for technicians

Your field workers are guaranteed to provide superior service the first time. With the Praxedo mobile app, all the information they need is at their fingertips – from site details and service manuals to instructions and technical specifications.

Field data collection

For each job, your field technicians log specific information using their mobile device. You can choose to share this data with your customers and contractors.

Manage spare parts

Praxedo easily interfaces with your inventory management system. Your field techs can look up parts and reserve them depending on availability and location. You’ll never run out of parts when your inventory is digitally tracked.

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All the features Praxedo has to offer.

A web application for the office.

Easily organize your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimize routes.

Configure business processes

Define your organization

Optimize scheduling

Tracking technician performance

A mobile app for the field.

The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.

Access data offline and sync in real-time

Update schedule automatically

View documents and work order history

Send work order reports instantly

Tools for communicating with your customers.

Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.

Use the customer portal

Send automatic job progress notifications

Track work orders in real-time

Your most frequently asked questions on support for field techs.

Why work order management is a great support tool for field technicians?

Field techs can use extra help on complex jobs. The Praxedo mobile app puts all the job specs at the palm of their hands. They can easily find technical documents and history associated to a site and machines and equipment they’re working with all on their mobile device.

How can I synch and share information with all my field techs during service calls?

Customize the info sent to the field by choosing the right criteria. Details of the work to be done, technical instructions, user manuals and past job history can all be synched.

How does synching in real-time help field technicians while they’re out in the field?

Dispatchers can use the job scheduling interface to notify field techs when changes are made to their route. They receive real-time alerts on their mobile app as soon as their schedule has been modified.