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Praxedo’s top 10 field service management articles of 2023

Justine Arscott
November 21, 2023
6 min. read

In a year marked by unprecedented challenges and transformative shifts in the field service management landscape, our blog has aimed to provide insightful content, addressing the core concerns and advancements within the industry. From navigating the intricacies of digital transformation across sectors, to anticipating and meeting customers’ rising expectations, our articles have delved into critical challenges and opportunities in field service management.

We’ve provided actionable strategies like “6 ways to lower operating costs and increase productivity,” alongside “5 tips for retaining field service technicians” and the “ideal qualities to look for in field service technicians”. Join us as we revisit the top 10 articles that have resonated most with our audience, each contributing to the collective knowledge driving our industry forward.


6 ways to increase productivity while decreasing costs for your service business

  • Learn about the transformative impact of digital technologies, such as field service management software, on service organizations. The adoption of paperless processes, automation, real-time data utilization, and the proactive use of analytics not only reduce operating costs and increase technicians’ productivity but also enhance the overall customer experience by providing better communication, improved efficiency, and a deeper understanding of key performance indicators.

Digital Transformation in the Telecom industry

  • Gain insights into digital transformation in the telecommunications sector, understanding the pivotal role of technologies like cloud computing, IoT, and AI in reshaping industry dynamics. Additionally, the article highlights the benefits, challenges, and strategic considerations for telecom companies looking to reinvent themselves, navigate evolving customer expectations, and capitalize on emerging technologies for long-term viability.

What are the ideal qualities of field service technicians

  • Discover the essential qualities and skills required for field service technicians in this article; highlighting the importance of both interpersonal skills and proficiency in digital tools. A key takeaway is that customers value technicians who not only exhibit punctuality and effective communication but also leverage technology for real-time collaboration, efficiency, and streamlined billing processes.

Ensuring maintenance safety for your technicians

  • Maintenance technicians face various risks in their jobs, including exposure to toxic substances, radiation, and physically demanding tasks. Outsourcing maintenance adds complexity to safety management, and preventive measures, such as proper training, personal protective equipment, and preventive maintenance strategies, are crucial for creating a safer work environment.

Service businesses: Facing these 7 main challenges head on

  • The article discusses the key challenges faced by service-based businesses, such as customer satisfaction, transitioning to paperless processes, intelligent scheduling, first-time fix rate improvement, meeting service level agreements, cost reduction, and integration with enterprise systems. It emphasizes how field service management software provides solutions to these challenges, ultimately contributing to enhanced service excellence.

Customers Rising Expectations in Telecoms

  • Learn about the critical challenges facing the telecommunications industry, particularly the imperative of addressing rising customer expectations. This article explores the evolving landscape of customer experience (CX) challenges in telecoms, emphasizes the importance of a seamless customer journey, and provides actionable insights on leveraging digital technologies like cloud computing, data analytics, and artificial intelligence to enhance CX, streamline business processes, and drive revenue growth.

The next chapter for Fiber to the Home (FTTH)

  • There is a growing demand for higher bandwidth due to advancements in applications like virtual reality and augmented reality, positioning fiber optic technology as the optimal choice. This article discusses the benefits of fiber optic infrastructure, including faster speeds, expanded coverage area, integrated communication services, and lower costs, while acknowledging the challenges telecommunication companies face, such as the need for upgrades, higher speeds, and addressing labor shortages in the industry. 

5 tips to retain your field service technicians

  • In the competitive field service industry, retaining technicians is crucial amid recruitment challenges. Discover actionable tips and strategies to enhance technician retention, recognizing the importance of a skilled and dedicated workforce.

7 reasons to give field service technicians a mobile app

  • As companies shift towards digital operations, adopting paperless field service management software and mobile apps becomes crucial. This technology ensures technicians have all necessary information, enhances success rates, streamlines route planning, optimizes spare parts management, ensures accurate billing, tracks key performance indicators, and ultimately increases customer satisfaction, allowing service providers to adapt, improve responsiveness, and succeed in the digital age.

Whitepaper: Improving scheduling and dispatching for your team of field service technicians

  • In digital transformation, prioritizing initiatives that promise substantial impact with minimal resource investment is crucial. Scheduling and dispatching emerge as ideal starting points for this journey, offering cost-saving and revenue-driving enhancements. Our comprehensive whitepaper guides businesses in streamlining these operations, providing insights into pressure points, the strategic significance of scheduling and dispatching improvements, a roadmap for excellence, and guidance on choosing the right tools for successful digital transformation.


As we approach 2024, key trends are set to redefine the industry, driven by the integration of cutting-edge technologies. Artificial Intelligence (AI) and machine learning will play a pivotal role, empowering field service organizations with predictive analytics for proactive maintenance, resource optimization, and enhanced decision-making. The rise of the Internet of Things (IoT) will further connect devices, enabling real-time monitoring and data-driven insights, fostering a more responsive and efficient service ecosystem. Augmented Reality (AR) is anticipated to revolutionize technician training and troubleshooting, providing immersive experiences for skill enhancement and issue resolution.

Additionally, the industry’s move towards sustainability and eco-friendly practices is likely to drive the adoption of greener technologies, optimizing routes, and minimizing environmental impact. Embracing these technological trends, along with a continued focus on workforce development and customer-centric strategies, will define the field service industry’s trajectory, ushering in an era of innovation, efficiency, and unparalleled service excellence.

We look forward to covering these topics and more in 2024.  To stay up to date with the latest articles, subscribe to our newsletter here



Praxedo has been a trusted provider of field service management (FSM) solutions for companies across the globe since 2005. Our success is attributed to our unwavering focus on delivering the best FSM tools in the market. Unlike other providers, we don’t aim to supply all enterprise applications. Instead, we prioritize our expertise in FSM and offer a cloud-based solution that streamlines deployment from start to finish.

Today, more than 1,300 companies including large enterprises and SMBs, and 60,000 users across the globe rely on Praxedo daily to optimize their field service operations. Our solution enables them to increase productivity, optimize resources, and facilitate seamless data exchanges between field personnel such as technicians and engineers, and their dispatchers.

Want to learn more?  Schedule a demo today.